About Us
E-commerce has truly become the way we shop in the modern era. It’s quick, easy, and can be done anytime, anywhere. Utopian VA allows you to have as close to an automated Amazon store as possible!
How Utopian VA Got Started
At Utopian VA, we understand first hand the challenges that come with running a successful ecommerce business. When we started our own ecommerce business, we quickly found ourselves overwhelmed with the amount of tasks we had to complete all by ourselves. The sheer amount of work took us away from valuable time with family and friends, and had us working long nights just to keep up.
That’s when we decided to hire virtual assistants (VAs). We trained them to take over all of our time-consuming tasks and found that they reliably handled everything we threw at them. With a tremendous amount of time now freed up, we were able to reinvest it into growing our businesses much more quickly.
However, we also noticed that other ecommerce entrepreneurs who tried to hire VAs were having mediocre experiences. They were frustrated at spending too much time and money training staff who still wouldn’t get it right.
With a passion for training and coaching, and specialized in building strong, stable systems with predictable outputs, we founded Utopian VA. Our mission is to help other entrepreneurs succeed in their ecommerce ventures by providing a done-for-you management solution through reliable, expertly trained and experienced VAs.
Company Values
- Accuracy:
- Accuracy is all about consistently getting work done correctly. It is what our clients rely on us for. This is a core value one of our founders learned through his formal education as a mechanical engineer from one of Germany’s most prestigious universities.
- Ownership
- Ownership means willingly taking responsibility. We proactively look for solutions and address problems. In a world where everyone is always trying to push blame onto others, we pursue a no-excuses approach to the work we deliver.
- Client Success
- Client Success means delivering the results clients come to us for. It is our priority and duty.
- Overcommunication
- Overcommunication is crucial in a virtual work environment. Our clients appreciate regular updates and proactive follow ups. This is the foundation of world-class customer care. Your buyers will love your brand and turn into raving fans, when they feel your customer service staff really cares about solving the buyers’ problems and overcommunicates with them.
- Gratitude
- We appreciate every single client we have the opportunity of working with and every member of staff who works hard to create Client Success!
- Loyalty
- We believe in long-term business relationships and want to support our clients and staff any way we can. We treat your business as if it’s our own.
Our Team
Our Team is diligently trained and aligns with all the core values. Most of the team is based in India. Every single team member is university educated and proficient in English. They work hard to provide an exceptional service to our clients, and we are extremely proud of their efforts!
Sukhrupe Nijjar
Founder & Chairperson
Han Zhou
Founder & CEO
Yovan Mascarenhas
Head of Operations
Our Team
Our Team is diligently trained and aligns with all the core values. Most of the team is based in India. Every single team member is university educated and proficient in English. They work hard to provide an exceptional service to our clients, and we are extremely proud of their efforts!
Looking for an
Automated Store?
If you don’t have the time or capacity to keep running your e-commerce store as it grows, just reach out. We’re here to help!